We will typically ship your order within 2-3 business days (does not include transit time) from our Saratoga Springs, NY location. Unless otherwise requested, orders containing back-orders will be shipped once all items are available.
Standard shipping options include UPS Ground or USPS Priority Mail. Express options include UPS 3 Day Air or UPS Next Day Air. Please select the best option for your needs at Checkout.
We will accept the return or exchange of any unused item within 10-days of the day you receive goods. There is a 15% restocking fee that will be withheld from the refund.. Please contact us directly at firstname.lastname@example.org for additional information.
When returning or exchanging items, please carefully pack the products back into the original packaging to avoid any courier damage. Customer is responsible for any return shipping fees.
Upon arrival, please carefully inspect the full contents of your package. In the event of a breakage or incomplete order, please e-mail photos of the label, box exterior damage, inside filler materials, and damaged item(s) to email@example.com. We do not accept full returns of orders with partial breakages. Replacements are sent out within 24 hours.
Strong demand and global supply chain delays have caused several popular items to be on back order until June 15th (flatware) , July 1st (dinnerware), and July 15th (Town and Country). Please enjoy 10% off these items by using code "back-order" during check out. *Large orders can be shipped separately from the back order items, upon request.