We will typically ship your order within 2-3 business days (does not include transit time) from our Saratoga Springs, NY location. Unless otherwise requested, orders containing back-orders will be shipped once all items are available.
Standard shipping options include UPS Ground or USPS Priority Mail. Express options include UPS 2nd Day Air or UPS Next Day Air. Please select the best option for your needs at Checkout.
We will accept the return or exchange of any unused item within 30-days of purchase. Please contact us directly at email@example.com for additional information.
When returning or exchanging items, please carefully pack the products back into the original packaging to avoid any courier damage. Customer is responsible for any return shipping fees.
Upon arrival, please carefully inspect the full contents of your package. In the event of a breakage or incomplete order, please e-mail photos of the label, box exterior damage, inside filler materials, and damaged item(s) to firstname.lastname@example.org. We do not accept full returns of orders with partial breakages. Replacements are sent out within 24 hours.